Terms & Conditions

1. About these terms

These Terms & Conditions apply to everyone who books, pays for, visits or uses Z3RO PING HUB (“the hub”, “we”, “us”), our website zeropinghub.com, our gaming stations, Wi-Fi, events, tournaments and memberships. Z3RO PING HUB is a sole proprietorship of Anita Agrawal, GSTIN 27ARUPA0043J1ZU.

By booking, paying, entering the hub or using our services you agree to these terms, our Privacy Policy and our Cancellation & Refund Policy. If you do not agree, please do not book or use the hub.

2. Bookings & payments

• Online bookings must be paid in full through our payment partner Razorpay (UPI, cards, net banking, wallets). A booking is confirmed only after the payment succeeds and you see the confirmation on screen or by email.
• While you pay, the selected station(s) are held for a short time (shown on the booking form). If payment is not completed in that time, the hold is released automatically.
• Prefer to pay at the hub? Call reception on +91 7709920559 — staff can schedule the booking for you.
• All prices are in Indian Rupees and include GST. A GST invoice is issued for every paid booking.
• Offers, Happy Hours, member discounts and coupons apply as shown at the time of booking and cannot be combined — the single best eligible price is applied automatically. The amount shown on the payment screen is final.
• We never see or store your card number, CVV, UPI PIN or net-banking password; payments are processed securely by Razorpay under its own terms.
• If you are charged but your booking is not confirmed (for example the payment window timed out), contact us with your booking reference — see the Refund Policy.

3. Cancellations, refunds & no-shows

Online payments are non-refundable and cannot be cancelled, because the PC / PS5 time is blocked exclusively for you as soon as you pay. Late arrival, no-show or leaving early does not qualify for a refund or extra time. The limited exceptions (for example if the hub has to cancel) are listed in our Cancellation & Refund Policy.

4. Your session

• Please arrive 10 minutes early and show your booking reference or confirmation email at reception.
• Sessions start and end at the booked time, even if you arrive late. The next player’s booking always takes priority.
• Extending a session depends on availability and is charged at the rate applicable at that time.
• Online bookings are for 1, 2 or 3 hours within the published opening hours. At reception you can also book a 30-minute session. Reception and online bookings follow the same opening hours, which can differ by day; a session may end at midnight when we are open until then.
• We may move you to an equivalent station of the same platform if needed (for example due to a fault).
• Staff may end a session early, without refund, if these terms or the house rules are broken.

5. PS5 controllers & group play

• PS5 sessions are priced per console, for the whole booked time. You choose the tier when booking: up to 2 controllers or up to 4 controllers (for 3–4 players sharing one PS5). When you book the 4-controller tier, 4 controllers are kept for your console for the whole session.
• The number of people playing on one console must not exceed the controllers booked. If more players join, reception will move the booking to the 4-controller price for the full session (if controllers are available) or ask the extra players to book another station.
• The 4-controller price only covers games that support 3–4 local players; it does not add extra consoles or screens. Game modes and player counts are set by each game’s publisher.
• Controllers are hub property. Please don’t throw, drop, unplug or remove them; damage caused by misuse may be charged at repair or replacement cost.

6. Prices, offers, coupons & discounts

• All prices are in Indian Rupees and include GST. The price you pay is the one shown at checkout (or quoted at reception) for your platform, duration, PS5 controller tier and start time.
• Area Wars (in-hub neighbourhood leaderboard): at reception you can choose an area (e.g. Wakad, Phase 1, Phase 2, Phase 3) for your paid sessions to score for — 1 point per player per paid hour; free time doesn’t score. One area per mobile number per month. Bonus points (e.g. for an Instagram Story) are added by reception. Prizes are bragging rights only (trophy display, the area name on our TV and an Instagram feature); there is no cash or discount prize. Reception’s tally is final, and we may remove points that were gained unfairly or change or end the leaderboard at any time.
• Welcome offer — first hour free: each mobile number gets its first hour free on one station, once (website or reception, from 18 October 2026; earlier bookings don’t count). The rest of a longer session is charged at the normal, Happy Hours or offer price for that time. It is not combined with coupons, member discounts or free member minutes — you automatically get whichever total is lowest. If that booking is cancelled or expires unpaid, the free hour can be used again; a no-show uses it up. A free hour has no cash value and is not refunded. We may ask you to show the phone with that number at the desk, and may cancel free hours claimed with someone else’s number or fake details. Online, one free hour per email address and a few per network apply.
• Offers, Weekday Happy Hours and member discounts are never combined: you automatically get whichever single price is lowest. The full Happy Hours price applies when the whole session ends by the advertised time (plus the stated buffer). If a session runs past it, you pay the normal price for that session length minus the Happy Hours saving for the minutes played before the Happy Hours end time — never more than the normal price.
• Offer percentages apply to the regular price of the tier you book (for example, a 50% offer on a 4-controller PS5 session is 50% off the 4-controller price). Prices are rounded to the nearest rupee.
• Offers run only on the dates shown, while active, and may be changed, paused or ended at any time without affecting bookings already paid for. They have no cash value and cannot be applied to past bookings.
• Banner and website prices marked “*T&C apply” are subject to these terms and to availability.
• Coupon codes: one coupon per booking. A coupon gives its stated % off the regular price of the session (or, only where the coupon says so, an extra % off the Weekday Happy Hours price). It is used only if it makes your price lower than the best offer, Happy Hours or member price you would otherwise get — discounts are never added together, and a coupon cannot be used with free member minutes.
• Each coupon may have its own conditions, shown when you apply it: valid dates (the session must also take place within them), session times (for example only for sessions between 1 PM and 5 PM), PC and/or PS5 only, a minimum booking amount, a maximum number of uses, and “once per mobile number”. Codes from a coupon series (for example DIWALI-7K3PQ) work for one booking only.
• Coupons are not listed publicly, have no cash value, cannot be exchanged, transferred for money or applied after payment, and may be withdrawn at any time without affecting bookings already paid for. If a coupon is misused (for example with fake mobile numbers, shared one-time codes or a payment made after its code was used elsewhere), we may refuse it, cancel the booking with a refund of the amount paid, or charge the regular price at the hub.

7. House rules (zero tolerance)

• Respect everyone. Abuse, harassment, threats, hate speech, discrimination, bullying, fighting or sexual misconduct — in person or in game / voice chat from our stations — will lead to immediate removal and may be reported to the police.
• Nothing illegal. Do not use our stations or Wi-Fi to access, download or share illegal, pirated, obscene or adult content, to hack, attack or scam anyone, or for any unlawful purpose. No weapons or dangerous items.
• Food and drinks only where staff allow it, and never on or next to keyboards, controllers or consoles. Damage caused by spills is chargeable.
• Keep noise at a reasonable level, use headsets for game audio, and follow staff instructions at all times.
• Keep the hub clean and tidy; do not leave litter at your station.

8. Equipment, software & network

• Treat all equipment with care. Do not unplug, move, open or modify any hardware, or connect your own devices to our PCs or consoles, without staff permission.
• Do not install software, change system settings, disable security, or use cheats, hacks, mods, scripts, macros, bots, crypto-miners or anything that breaks a game’s or our rules.
• Damage caused by misuse, negligence or rough handling (for example smashing keyboards, mice, controllers, headsets or screens) will be charged at the actual repair or replacement cost.
• Report any fault to staff immediately. If a station fails during your session and cannot be fixed, we will move you to another station or compensate the unused time as per the Refund Policy.
• We are not responsible for outages of game servers, publisher platforms (Steam, Epic, PlayStation Network, Riot, etc.), internet providers or power supply that are outside our control, but we will do our best to help.

9. Your game accounts & personal data on stations

• You are responsible for your own game, platform and social accounts and passwords. Always log out at the end of your session. Do not save passwords on our stations.
• Our stations may be reset and cleaned after every session; anything you leave on them (downloads, saves, screenshots, logins) may be deleted.
• We are not responsible for account bans, suspensions, lost progress, purchases or data caused by game publishers, by your own actions, or by sharing your credentials. You must follow each game’s and platform’s own terms of service.

10. Children & age-rated games

• Players under 13 must be accompanied by a parent or guardian for the whole visit.
• Players under 18 may book online only with the permission of a parent or guardian, who accepts these terms on their behalf.
• Games carry age ratings (PEGI / ESRB / IARC). Staff may refuse access to titles that are not suitable for a player’s age and may ask for proof of age.

11. Health & safety

• Photosensitivity warning: some games contain flashing lights and patterns that may trigger seizures in people with photosensitive epilepsy. Stop playing immediately and tell staff if you feel unwell.
• Take regular breaks, stay hydrated and play responsibly. You play at your own risk and are responsible for your own health conditions.
• In an emergency, follow staff instructions and the marked exits.
• The hub is monitored by CCTV for safety and security (see the Privacy Policy).

12. Personal belongings

Your belongings remain your responsibility. We are not liable for loss, theft or damage of personal items. Items handed in to reception are kept for 30 days and then donated or disposed of.

13. Tournaments & events

• Each tournament has its own rules, format, eligibility and entry fee, shown on its page. Registering means you accept them.
• A team’s place is confirmed only after the hub approves the registration and the entry fee is paid.
• Cheating, smurfing, account sharing against the rules, misconduct or any betting will lead to disqualification without refund. The organiser’s decision on results and disputes is final.
• Prizes are paid as announced, to the registered captain or players, after identity verification. Taxes on winnings (including TDS where applicable under the Income-tax Act) are deducted as required by law.
• Private events are confirmed only by a written quote from the hub; the quote’s payment and cancellation terms apply.
• Photos and videos may be taken at events and shared on our social media. Tell staff if you do not want to appear in them.

14. Memberships

• Memberships are bought at the hub, are personal and non-transferable, and are verified by the registered mobile number (and name or email).
• Member discounts apply to the booking total up to the number of PCs or PS5s shown for your plan (currently up to 2 PCs or 1 PS5 per booking unless your plan says otherwise) and are not combined with Happy Hours or other offers.
• Member benefits start once the membership fee is paid and run for the dates shown on your membership.
• Free PC bonus minutes (if your plan includes them) are given for each membership month, from your start date. They can be used on PC sessions Monday–Friday that end by 5 PM, do not carry over to the next month and have no cash value.
• Birthday PC minutes (if your plan includes them) can be used once a year, on any day of your birthday month, on PC sessions — from the day you join, as long as your membership is active. Your date of birth must be correct; changes need the owner’s approval and proof of age may be requested.
• Free minutes cover your own station only and are used before any paid time; if a session is longer than your free minutes, the rest is charged at the normal (or member) price. Monthly minutes are used first. Free minutes cannot be combined with a coupon. If the hub cancels a session, the minutes are returned; if you do not show up, they count as used.
• Membership fees are non-refundable. We may cancel a membership that is misused or shared, or if these terms are broken.
• Benefits and prices may change for new or renewed memberships; changes do not reduce benefits already paid for during the current validity period. We may choose to give improved benefits to current members as well.

15. Z3RO Café & food orders

• Food and drinks can be ordered from your station using the café page or the QR code at your station. Orders are delivered to the station shown on the page, so please order only from the station you are using.
• Food is prepared, sold and billed by the restaurant you choose — either our in-house café or an independent partner restaurant. Each partner restaurant is responsible for its menu, prices, taxes, food quality, hygiene, allergen information and FSSAI licence, and issues its own bill (the hub’s logo also appears on it).
• Prices, discounts and taxes are shown before you order. Restaurant offers and item discounts are set by each restaurant and may change or end at any time.
• UPI payments go directly to the restaurant’s own UPI account using the QR code shown at checkout; enter the UPI reference (UTR) when you place the order. Cash on delivery is available only where the restaurant allows it, while your gaming session is running. Never share your UPI PIN with anyone.
• An order is confirmed only when the restaurant accepts it on screen. You can cancel an order until it is accepted. If the restaurant rejects or cannot deliver an order you have already paid for, the restaurant refunds you — see the Cancellation & Refund Policy.
• Please tell staff about allergies or dietary needs before ordering, and check the veg / egg / non-veg marks. Keep food and drinks away from keyboards, controllers and consoles; spill damage is chargeable.
• Fake or false UPI references, repeated unpaid orders or abuse of delivery staff may lead to orders being refused and to removal from the hub.

16. Right of admission

We reserve the right to refuse entry to, or remove, anyone who breaks these terms or the house rules, behaves unsafely, or puts other guests, staff or equipment at risk — without refund. Serious incidents may be reported to the police.

17. Our responsibility to you

• We provide our services with reasonable care and skill, but games, internet access and third-party platforms are provided “as available”.
• To the extent the law allows, our total liability for any claim relating to a booking is limited to the amount you paid for that booking, and we are not liable for indirect or consequential losses (such as lost game progress, rankings or winnings).
• Nothing in these terms limits any rights you have under the Consumer Protection Act, 2019 or any liability that cannot be limited by law.

18. Using our website

• Give accurate details when booking. Do not misuse the website, attempt to break its security, overload it or scrape it with automated tools.
• Website content, our name and logo belong to Z3RO PING HUB. Game names, logos and artwork belong to their respective owners.

19. Changes to these terms

We may update these terms from time to time. The version published on this page when you make a booking applies to that booking. The effective date is shown at the top.

20. Governing law & disputes

These terms are governed by the laws of India. We will always try to resolve concerns quickly and in good faith — please contact us first. Any dispute is subject to the jurisdiction of the courts at Pune, Maharashtra, without affecting your right to approach a consumer commission.

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