Privacy Policy

1. Who we are

Z3RO PING HUB (sole proprietorship of Anita Agrawal, GSTIN 27ARUPA0043J1ZU) decides how and why your personal data is used, and is the “Data Fiduciary” under India’s Digital Personal Data Protection Act, 2023. This policy explains what we collect through our website, our staff desk and the hub, and how we protect it.

2. What we collect

• Booking details: your name, mobile number, email, platform, date, time, stations, amount and booking reference.
• Payment details: the payment status, amount and Razorpay order / payment IDs. We never receive or store your card number, CVV, UPI PIN or banking passwords — those are handled by Razorpay.
• Invoices: billing name, address, GSTIN (if you provide one) and invoice details, as required by GST law.
• Memberships: name, mobile, email, date of birth (for birthday perks and age checks), gamer tag and plan details.
• Tournaments: team name, captain’s contact details, and players’ names and in-game IDs.
• Private events: organiser and company details, event requirements and billing details. If you enter a GSTIN, we look up the registered business name and address from GST records to fill in the form.
• Area Wars: the area you choose, linked to your mobile number for that month, and the points your bookings earned — to run the leaderboard. It is used inside the hub only; we may post area totals (never your number) on Instagram, and staff can see top players to invite them to the final night.
• Coupons: the coupon code you use, the booking it was used on and your mobile number — to apply limits such as “once per mobile number” and to see which of our promotions work. We do not sell this or use it for third-party advertising.
• Café orders: your station, the name you enter, an optional mobile number, the items, any note, the payment method and the UPI reference (UTR) you enter.
• At the hub: CCTV video for safety and security.
• Technical data: a security cookie that keeps the booking form working, and your IP address in a scrambled (hashed) form to prevent spam and abuse. We do not use advertising or tracking cookies.

3. Why we use it

• To take, confirm and manage your bookings, payments, memberships, coupons, café orders, tournaments and events.
• To send booking confirmations, invoices (as PDF attachments), and important service messages by email or phone.
• To issue GST invoices and credit notes and keep the accounts the law requires.
• To keep the hub, our guests, staff and equipment safe, and to prevent fraud and misuse.
• To meet legal obligations and respond to lawful requests from authorities.

We use your data only for these purposes, on the basis of the consent you give when you submit a form or pay, or where the law allows (for example tax records). We do not sell your data, and we will only send you promotional messages if you ask to receive them; you can opt out at any time.

4. Who we share it with

• Razorpay — to process online payments and refunds.
• Café partner restaurants — only for orders you place with them: your station, name, mobile number (if given), items, note and UPI reference, so they can confirm your payment, prepare and deliver the order and issue its bill. Each restaurant is a separate business responsible for how it handles this information.
• Hostinger — our website, database and email hosting provider.
• A GST information provider — only the GSTIN you enter, to fetch public business details.
• Our accountant / tax advisor and the GST and tax authorities — invoice and accounting records.
• Police or other authorities — only when required by law or to protect safety.

Our website uses Google Fonts, so your browser connects to Google to load the fonts. Each service provider handles data under its own privacy policy and only for the purpose we use it for.

5. How long we keep it

• Bookings, invoices, credit notes and payment records: as long as GST and tax laws require us to keep accounts (currently up to 72 months after the due date of the annual return for that year), then deleted.
• Membership details: while your membership is active and for up to 1 year after it ends (we review and remove old records regularly), unless you ask us to delete them earlier (billing records excepted).
• Event and tournament enquiries that did not go ahead: up to 1 year.
• Café orders and bills: as long as GST and tax laws require (same as bookings).
• Coupon use records: kept with the booking they belong to; promotion reports may keep totals that no longer identify you.
• CCTV footage: normally overwritten within 30 days, unless needed for an incident.
• Spam-prevention data (hashed IP addresses): automatically cleared after 7 days.

6. How we protect it

Our website uses HTTPS encryption. Staff access is password-protected and limited to people who need it, private files are kept outside the public website, and payments are handled by Razorpay’s PCI-DSS compliant systems. No system is completely secure, but we work to protect your data and will act promptly, including notifying you and the authorities where required, if a breach occurs.

7. Your rights

Under the Digital Personal Data Protection Act, 2023 you can:

• ask what personal data we hold about you and how it is used;
• ask us to correct, complete or update it;
• ask us to delete it (we may need to keep billing records the law requires);
• withdraw your consent at any time (this will not affect what was done before, and we may then be unable to take bookings for you);
• nominate someone to exercise these rights for you in case of death or incapacity; and
• raise a grievance with us, and if you are not satisfied, complain to the Data Protection Board of India.

To use any of these rights, email zeropinghub@gmail.com from the email address you used with us, or call +91 7709920559.

8. Children

If a player is under 18, a parent or guardian must provide their details and consent. We do not knowingly collect children’s data without that consent, and we do not track or target children with advertising.

9. Grievance Officer

Anita Agrawal, Proprietor, Z3RO PING HUB — zeropinghub@gmail.com · +91 7709920559. We acknowledge grievances within 48 hours and aim to resolve them within 30 days.

10. Changes to this policy

We may update this policy when our services or the law change. The latest version is always on this page, with its effective date at the top.

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